Problem Solving

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A person with Problem Solving skills is:

  1. adept at identifying and defining complex problems in various situations.
  2. They possess analytical thinking, using logical reasoning to break down problems into manageable components and uncover effective solutions.
  3. Problem solvers exhibit creativity, thinking outside the box to generate innovative ideas and approaches.
  4. With problem-solving skills, individuals are equipped to overcome challenges, make informed decisions, and contribute to the success of projects and organizations.

What is Problem Solving

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward.

Examples of using problem-solving skills in the workplace include:

Researching patterns to understand why revenue decreased last quarter.

Experimenting with a new marketing channel to increase website sign-ups.

Brainstorming content types to share with potential customers.

Testing calls to action to see which ones drive the most product sales.

Implementing a new workflow to automate a team process and increase productivity.

Adept at identifying problems

Analytical thinker

Problem solver

Overcome challenges

Problem solving activity

Soft skill approached Empathy
Duration60 minutes (approx.)
Method Iin small groups
Type of activityInteractive

On completion of the activity students will be able to:

  • Apply problem-solving strategies
  • Communicate their solutions effectively
  • Get to know each other

For the development of the activity, it will be required:

  • Whiteboard and markers
  • Computer and projector
  • Handouts with sample problems
Reflection activity

At the end of the activity, it is suggested to challenge students to reflect about:

  • Did you understand the problem?
  • Did the other understand the problem?
  • How did you feel in relation to the group?

Activity Description:

  1. Distribute the handouts with sample problems, ensuring that each group receives a different problem.
  2. Encourage the students to brainstorm and generate multiple possible solutions, evaluate the pros and cons of each solution, and select the best option.
  3. Once the groups have solved the problem, have each group present their solution and explain their thought process and rationale.
  4. Discuss the different solutions presented by the groups and evaluate the effectiveness of each approach.
  5. Encourage the students to reflect on their problem-solving process and identify areas for improvement.
  6. Summarize the main points covered in the lesson and emphasize the importance of effective communication in problem-solving.